The field of UX (User Experience) has undergone a huge transformation over the past few years. As corporate goals change, technology improves, and design thinking expands, the direction of user experience research must shift to have the greatest impact on the next generation of delivered experiences. What other major emerging executive email list trends should UX researchers be aware of in 2020? Last year, I wrote an article on "The State of User Experience Research." He also provides his views on user experience research, data-driven design process and agile user experience research that drive digital business strategy. This year, I decided to add executive email list some emerging trends to add more to last year's theme. Here are the topics for UX research in 2020: Democratization — and the gulf between need and pain Product and Research
Operations - I need data and users The NPS (Net Promoter Score) War - The Paradox of Research CX (Customer Experience) & UX (User Experience) - Is it my job or yours? Digital strategy - from product to platform 1. The democratization of user experience research executive email list My wonderful colleagues: Joanne McLernon and Steve Mulder gave a great talk on "Democratizing UX Research" at the UXPA Boston Conference last year. To this day, this picture still comes to my mind, and it depicts the gap between pain points and needs. Photo Credit: Steve Mulder executive email list & Joanne McLernon This concept, which has far more projects than available research resources, is a common challenge among groups of organizations. To continue to evolve the user experience, companies must learn to learn effectively.
Now, I'm not saying your CEO needs to run a highly complex, mixed-method research, but designers, product managers, and even some developers can start learning how to manage low-complexity research projects when resources are scarce. As this trend continues, executive email list research teams are developing artifacts to better assist our family; playbooks, best practices, examples, templates, and training are just the way organizations are creatively addressing this challenge, just make sure your training The workpiece is simple and easy to use. 2. Product and research executive email list operations - I need data and users Pendo defines product operations as "an operational approach that optimizes the convergence between product, engineering, and customer success."